Re: [ga] Reseller hiding WHOIS info

[DannyYounger@cs.com]

William,

There was a time when the registrar community attempted to put forth a "Code 
of Conduct" document, in which the very first point stated:  

1.  Resolution of Customer Grievances
Registrars and their agents should endeavor to resolve customer complaints in 
an expeditious and courteous manner. Registrars and their agents are expected 
to furnish each registrant with contact information for the registrar’s and 
agent's customer support personnel, to include information such as, phone 
number, fax number, e-mail address or link to home page.  Inclusion of such 
information in registrar’s registration agreement or in a confirming e-mail 
sent to registrants would normally satisfy this requirement.  
http://www.dnso.org/clubpublic/registrars/Arc01/doc00003.doc 

It is certainly possible for the DNSO to use such language as the basis for a 
"consensus policy" to govern the activities of both registrars and their 
agents (and as the registrars themselves have no "issue" with this point (it 
is after all their own language)), I see no reason not to press forward with 
this type of consumer protection initiative through the ICANN process.

As to your other point, if ENOM is the registrar in this case, perhaps ICANN 
should be investigating why this registrar is seemingly not in compliance 
with 3.3.1.7 of the RAA...  And perhaps we should also be considering 
establishing sanctions for those registrars that violate the RAA (to the same 
degree that we have a sanctions program for the registries).
--
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