Register.com supports Option 2. While we appreciate all the hard work and
effort that has gone into negotiating the SLA in its current form, we feel that
re-evaluating the agreement after 6 months is not a feasible option as it will
be very difficult to raise the standards once they are already in place. Given
our experience with the SRS, the planned outage levels and planned up-time are
not sufficient for us to be able to conduct our business in the manner in which
we would like to. Waiting just a little longer to create a more favorable
agreement for the registrars will allow us to get benchmarks for this type of
agreement and receive comments from the larger registrar constituency as well
Regards,
Lauren
"Michael D. Palage" wrote:
> I would like feedback on the following issue. The SLA Task Force working in
> conjunction with NSI "the registry" drafted a SLA which was circulated among
> the list a few weeks back. After the initial circulation there was some
> concerns raised by a couple of registrars that this agreement was not
> adequate enough. The crossroads which we are now at requires us to either
> accept this SLA with the current built in re-negotiation periods at the
> initial 6 month mark and then annually thereafter, or forego any SLA until
> such time that more accurate metrixs can be defined.
>
> Your choices:
> (1) Adopted the SLA in its current form with a re-evaluation at a 6 month
> mark;
> Pros: We have something to start with as opposed to nothing; the majority of
> the Task Force thought it was an acceptable first try with the condition
> that it be revisited at the designated periods of time
> Cons: Once you establish a benchmark it will be difficult to raise the bar;
> (2) Enter into no agreement until further comparative metrixs can be
> reviewed
> Pros: It will allow for a more accurate measurement of what the SLA should
> be. A significant amount of consumer complaints have involved
> SRS downtime and other performance issues
> Cons: There will be no SLA in place to hold NSI accountable.
> (3) Abstain
>
> If you could respond as quickly as possible I would greatly appreciate it.
>
> Thanks,
>
> Mike
>
> P.S. I will be circulating a draft agenda item for the Cairo meeting
> shortly. Any topics that people would like to see addressed please forward
> them to me.