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RE: [registrars] SLA - Decision Time

eNom supports option 2
Why should the registry ever be down?
I think the registry is doing a good
job cusomer-service wise *except* this
idea that they can go down for hours at a time.
For the kind of money we pay, they should
never ever never never never ever
never (did I say never?) be down.

eNom, Inc.

> -----Original Message-----
> From: owner-registrars@dnso.org [mailto:owner-registrars@dnso.org]On
> Behalf Of Jeffrey S. Smith
> Sent: Wednesday, February 02, 2000 8:28 AM
> To: mpalage@infonetworks.com; Registrars@dnso.org
> Subject: RE: [registrars] SLA - Decision Time
> CASDNS Inc Supports option #1
> jeff smith
> -----Original Message-----
> From: owner-registrars@dnso.org [mailto:owner-registrars@dnso.org]On
> Behalf Of Michael D. Palage
> Sent: Thursday, January 20, 2000 3:22 PM
> To: Registrars@dnso.org
> Subject: [registrars] SLA - Decision Time
> Importance: High
> I would like feedback on the following issue. The SLA Task Force
> working in
> conjunction with NSI "the registry" drafted a SLA which was
> circulated among
> the list a few weeks back. After the initial circulation there was some
> concerns raised by a couple of registrars that this agreement was not
> adequate enough.  The crossroads which we are now at requires us to either
> accept this SLA with the current built in re-negotiation periods at the
> initial 6 month mark and then annually thereafter, or forego any SLA until
> such time that more accurate metrixs can be defined.
> Your choices:
> (1) Adopted the SLA in its current form with a re-evaluation at a 6 month
> mark;
> Pros: We have something to start with as opposed to nothing; the
> majority of
> the Task Force thought it was an acceptable first try with the condition
> that it be revisited at the designated periods of time
> Cons: Once you establish a benchmark it will be difficult to
> raise the bar;
> (2) Enter into no agreement until further comparative metrixs can be
> reviewed
> Pros: It will allow for a more accurate measurement of what the SLA should
> be. A significant amount of consumer complaints have involved
> SRS downtime and other performance issues
> Cons: There will be no SLA in place to hold NSI accountable.
> (3) Abstain
> If you could respond as quickly as possible I would greatly appreciate it.
> Thanks,
> Mike
> P.S. I will be circulating a draft agenda item for the Cairo meeting
> shortly. Any topics that people would like to see addressed please forward
> them to me.