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Re: [registrars] RE: Frustrated transfers from Register.com


I think if a losing registrar wants to NAK a transfer based on "Having received no response, we NACK'd the request.",
they should cc the gaining registrar a copy of the request they send to their client.  Network Solutions has declined, twice in a role, one of our clients' request to transfer based on the same reason and the fact was that the client never received any email from NetSol.  After the client tried the third time I called NetSol and made sure while on the phone with them that their confirmation email go out. And sure enough, the client got the email from them right after my call.
 
If we can have a copy of the losing registrar's confirmation email, we can be of help to our clients if they did not get the email, for some "strange' reason, from the losing registrar.
 
Joyce L
007names
 
----- Original Message -----
Sent: Tuesday, May 13, 2003 9:56 AM
Subject: [registrars] RE: Frustrated transfers from Register.com

At 03:40 PM 3/18/03 -0500, Elana Broitman wrote:

When is Register.com going to stop stone walling the intent of the Transfer TF? 

I have been sitting on these documents for many months.  Get off the pot:-(

Auto NAKing is contrary to the intent.

BobC

Please note that Register.com has checked its records.  For each of the names below, we had sent a confirmation notice to the email address listed in the administrative contact field.  Having received no response, we NACK'd the request.  Attached is the explanation that we had sent to PSI, per our regular procedure.  If you believe that the customer has changed the administrative contact address, please have them change the Whois information.

We send set notification emails to registrants at their administrative contact email addresses in order to ensure that we are complying with our customer's instructions.  In the interest of security, we make it a practice to require confirmation prior to authorizing a transfer.

Regards,

Elana Broitman
Register.com
575 Eighth Avenue
New York, NY 10018
Phone (212) 798-9215
Fax   (212) 629-9309
ebroitman@register.com



-----Original Message-----
From: Robert F. Connelly [mailto:rconnell@psi-japan.com]
Sent: Monday, March 17, 2003 7:40 PM
To: Miller, Pamela L., Customer Service
Cc: Duane Connelly; Mieko Umezu; Naoko Orishige; Elana Broitman; Sloan
Gaon
Subject: Frustrated transfers from Register.com


Dear Pamela:

We have been frustrated for month trying to transfer three domains from
Register.com for the benefit of All Nippon Airlines, Japan's second largest
airline.

These domains are as follows:

analatte.com
anawedding.com
anadreamairport.com

I have had the documents sitting on my desk since 26 February 2003. I have
written Elana three times about it, asking that she introduce us to the
proper parties in her firm.

Please assist.

Sincerely, BobC




~~~~~~~~~~~~~~~~~~~~~~~~
"A man convinced against his will,
  Is of the same opinion still:-("

Dr. Bray attributed that statement to the Talmud.

I have never verified his attribution.   But it sure describes President
Chirac.

"My mind is made up, don't confuse me with the facts:-("

"Reason?  Reason?  There's no darned reason, it's just Policy!"




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