Re: [registrars] Draft Registrant Complaint Form regarding XFERS

[Larry Erlich <erlich@domainregistry.com>]

Elana Broitman wrote:
> 
> This is good, Mike.
> 
> Additional questions:
> 
> for unauthorized transfers, was there an email, faxed or other marketing
> material that was sent by the gaining registrar or reseller?  was there
> anything misleading in such material?

Good. There should also be a specific email
address on the form to forward that type
of email.

Larry Erlich

> 
> for all complaints, was a complaint forwarded to ICANN?
> 
> -----Original Message-----
> From: Michael D. Palage [mailto:michael@palage.com]
> Sent: Monday, November 19, 2001 11:45 PM
> To: registrars@dnso.org
> Subject: [registrars] Draft Registrant Complaint Form regarding XFERS
> Importance: High
> 
> As previously discussed, the Registrar Executive Committee has discussed the
> use of a consumer complaint document on the new registrar website to
> document consumer problems with XFERs (denials, slamming and hijacking).
> These forms will then be used as part of the consensus building process to
> document the problem more clearly. These complaint forms will be forward to
> the new efax account that the constituency has set up as part of our new
> proactive steps to increase registrant confidence.
> 
> Please review this document, it is the intention of the Registrar Executive
> Committee to translate this document into the following languages: Spanish;
> German; Korean; French; and Japanese. The Registrar Constituency is also
> considering other standard complaint forms regarding such issues as double
> billing by losing registrars, after a domain name has been successfully
> transferred away. This was one of the online comments during the Marina del
> Rey meeting.
> 
> Best regards,
> 
> Michael D. Palage
> on behalf of the Registrar Executive Committee

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Larry Erlich - DomainRegistry.com, Inc.
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