Re: [registrars] Tucows Registrar Contacts

[Larry Erlich <erlich@domainregistry.com>]

Scott Allan wrote:
> 
> I guess I would put forward that the contact info provided through this
> service is not as articulate/clear or well laid out as it could be. If I
> were to propose a format, I would provide further specific contacts for:
> 
> - compliance (ownership disputes, etc...)
> - legal
> 
> As well as enhanced contact info in general. Since we all operate
> differently (operationally speaking), it would be wise to allow
> each registrar to specify what issues they would want directed
> where (we could provide a sample of common types of issues) as opposed to
> having a strict rigid role definition that suits some but not others.
> 

The problem that I see is making SOME of this information
public. After all, if a registrar wants that information
public they might as well post it on their website and let 
anybody go for it if they have problems. Enhancing
the registry whois has this drawback. In any case this is 
probably a larger problem for  smaller registrars that have 
fewer people wearing many hats.

I was under the impression that the original Opensrs post was 
directed at registrars giving them information
for people that registrars could contact as opposed
to anyone. With this in mind it would be good if
Opensrs wanted to setup a database accessible only
by registrars.

Larry Erlich

http://www.DomainRegistry.com


> Regards,
> 
> sA
> 
> On Fri, 11 May 2001, Mike Lampson wrote:
> 
> > There is a central repository.  Do a whois on the Registrar record:
> >
> >   whois -h whois.verisign-grs.com registrar tucow*
> >   whois -h whois.verisign-grs.com 'registrar the registry*'
> >
> > This is maintained through Verisign's Registrar Tool web site.
> >
> > Cheers,
> >
> > Mike Lampson
> > The Registry at Info Avenue, LLC
> >
> >
> > ----- Original Message -----
> > From: "Scott Allan" <sallan@opensrs.org>
> > To: <registrars@dnso.org>
> > Sent: Friday, May 11, 2001 1:41 PM
> > Subject: Re: [registrars] Tucows Registrar Contacts
> >
> >
> > > I have often though it would be useful to create a standard place to get
> > > this info - if others concur, we would be happy to setup, maintain and
> > host
> > > such a thing.
> > >
> > > Regards,
> > >
> > >
> > > sA
> > >
> > > At 12:31 PM 5/11/01 -0400, Ross Wm. Rader wrote:
> > > >I've noticed an increase in email over the last couple of weeks from
> > other
> > > >registrars requiring assistance on various matters that have mis-directed
> > to
> > > >a wide varietypeople and departments within Tucows. I just wanted to pass
> > on
> > > >some specific contact information so that we can handle your inquiries in
> > a
> > > >more expedient fashion and make sure that you get in touch with the right
> > > >people the first time you try.
> > > >
> > > >The main point of contact for registrars that require us to take action
> > or
> > > >get involved with a domain transaction is our Customer Affairs and
> > Reseller
> > > >Compliance group. This group handles all sorts of policy based
> > interactions
> > > >with registrants, resellers and registrars and are most likely capable to
> > > >handle anything that you can throw at them including transfers,
> > deletions,
> > > >locks etc. If they are caught off-guard, they will most certainly assist
> > you
> > > >with reaching the right people internally.
> > > >
> > > >Contact Info:
> > > >
> > > >Tucows CA/RC Group
> > > >compliance@opensrs.org
> > > >Karen Johnston - 416.535.0123 x 1625
> > > >Paul Kharkas - 416.535.0123 x 1260
> > > >
> > > >Feel free to contact them whenever required. Their standard hours are
> > 9am -
> > > >5pm M-F, EST.
> > > >
> > > >Hope this is of some assistance.
> > > >
> > > >-rwr
> > >
> > > Scott Allan
> > > Director OpenSRS
> > > sallan@opensrs.org
> > >
> >

-- 
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Larry Erlich - DomainRegistry.com, Inc.
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