Re: It can be worse (Re: [ga] VeriSign complains...)

[Marc Schneiders <marc@venster.nl>]

Again, a registrAR can charge what it wants. The registrY should not
charge $9 for a registrAR transfer. That is anti-competitive. Also one
does get nothing for those $9, no extra year or anything.

On Fri, 20 Jul 2001, at 17:00 [=GMT-0400], L Gallegos wrote:

> I think I paid $10 for each transferred name to Dotster.  I personally 
> think that it may be a dollar or two higher than necessary, but then 
> they are in business, not charity.  I have no objection to a gaining 
> registrar who is willing to accept the transfer and credit the 
> customer with all existing registration years charging a fee to do 
> so.  
> 
> For instance, many of my domains were registered for multiple 
> years.  Dotster accepted them and gave me those pre-paid years 
> even though they did not receive those renewal fees.  They charged 
> me $10 per transfer plus one additional registration year.  I think 
> that is fair.
> 
> I would not separate one registrar from another in that opinion.  If 
> the gaining registrar is performing a service that the customer feels 
> is a good service, then a fee for that service is warranted and 
> acceptable to me.  NSI would be no different in that aspect.  I 
> transferred out of of NSI because of their extremely poor service 
> and attitude. When I was dealing with a client's domain, I had no 
> end to problems.  I have had excellent service from Dotster and 
> never have a problem with obtaining assistance if (rarely) there is a 
> glitch or I need additional information.
> 
> Many people feel that registrars should simply accept transfers 
> and not charge for them.  They do not take into consideration the 
> man hours used to effect those transfers and provide customer 
> support for them.  It's great to be able to shop for price and service, 
> but we should all expect to pay for services rendered.  The problem 
> with NSI, as I see it, is that they are going beyond simply providing 
> a service for which they charge.  They are greedy and seem to be 
> willing to do anything they can to prevent an exodus.  I have seen 
> no evidence that they are concerned with customer service and 
> have shown by their actions that they will sacrifice that service and 
> still use underhanded means to retain customers.  In the end, they 
> will lose even more.
> 
> That's my two cents. 
> 
> Leah
> 
> 
> On 20 Jul 2001, at 22:08, Marc Schneiders wrote:
> 
> > It doesn't take $9 per domain. And for the record: the NL-registrY is
> > charging this. Would you accept this from VeriSign as RegistrY?
> > 
> > On Fri, 20 Jul 2001, at 15:09 [=GMT-0400], L Gallegos wrote:
> > 
> > > I had to pay for registrar transfers also, but I don't object to
> > > that.  It takes personnel time to do it and it has to be paid by
> > > someone.  To me it was a small price to pay to go to a registrar I
> > > could trust.  I transferred all my domains from NSI before all this
> > > mess because I saw it coming.  NSI had screwed up so many change
> > > requests that I finally gave up on them.  I'm glad I did.
> > > 
> > > Leah
> > > 
> > > 
> > > On 20 Jul 2001, at 16:42, Marc Schneiders wrote:
> > > 
> > > > On Fri, 20 Jul 2001, at 15:59 [=GMT+0200], Robin Miller wrote:
> > > > 
> > > > > But I feel very angry about how they tried to
> > > > > keep a customer against the customers wishes, just to be able to
> > > > > suck another year's registration fees out of me. 
> > > > 
> > > > Today I discovered to my disgust, that to change registrar for .NL
> > > > domains costs some $9 per domain at the registry. This doesn't
> > > > make things better for VeriSign etc. It shows just once more how
> > > > sick this market is because of 'self regulation'. I asked nic.nl
> > > > what this $9 was for. The answer: 'Determined by the Board in
> > > > consulation with the participating registrars.' Yeah.
> > > > 
> > > > -- 
> > > > Marc@Schneiders.ORG
> > > > 
> > > > --
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> > > 
> > > 
> > 
> 
> 
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