RE: [registrars] RE: Domain Name Expiration Notices
I don't think that's what's happening with the mailing our customers are
getting. It looks simply like a renewal notice but the box for their
signature says "Renewal and Transfer Authorization."
If this is what you explain below, why would they need to authorize a
-------- Original Message --------
Subject: RE: [registrars] RE: Domain Name Expiration Notices
From: "Beckwith, Bruce" <email@example.com>
Date: Thu, March 21, 2002 5:22 am
I think that you are specifically referring to is the situation where
a domain is coming up for renewal, it has entered the renewal notice
cycle, and then is transferred to another registrar prior to
expiration. Since we use an outside vendor to generate and mail the
renewal notices, it is possible that in the few days that it takes to
generate the renewal list for the vendor and for the vendor to send
out the renewal notices, that the domain has been transferred. It is
not cost-effective to re-run the lists over-and-over - we rely on the
99.9% accuracy we have in the renewal notice process.
Since a transfer has occurred, one would assume that as in other
industries, the new registrar has explained to the customer that they
have changed providers, and they may get some remnant mail from the
former provider. Certainly this is what happens in the wireless and
From: Jim Archer [mailto:firstname.lastname@example.org]
Sent: Wednesday, March 20, 2002 9:58 PM
To: email@example.com; firstname.lastname@example.org
Subject: Re: [registrars] RE: Domain Name Expiration Notices
Yes, thats what our customers receive. Postal mail expiration and
deactivation notices. Prehaps Bruce can clarify what is happening?
--On Wednesday, March 20, 2002 7:31 PM -0700 email@example.com wrote:
> I need to correct this. It was not an email offer it was a postal
> mail offer.
> Tim Ruiz
> Go Daddy
> On Wed, 20 Mar 2002, Tim Ruiz wrote:
>> Our customers have been confused and complaining about an email
>> they received from VeriSign Registrar that looks like a simple
>> renewal notice.
>> marketing copy, even the return address is Expiration Department...
>> Have any of you been receiving similar complaints? What do you
>> think of
>> practice in general?
>> Another bit of a puzzle is how they know which of our customer's
>> expiring. According to our logs it doesn't appear that they've been
>> automating queries into our port 43.
>> Tim Ruiz
>> Go Daddy
Jim Archer, CEO
Registration Technologies, Inc.
10 Crestview Drive
Greenville, RI 02828