Re: [registrars] Domain Name Expiration Notices?
Tim, we have had this problem forever. It seems to us that when we get a
transfer from Verisign, Verisign still bills the customer for a renewal,
even though they no longer sponser the domain. Further, they send a
deactivation notice. It has consumed customer service resources. Is this
what your seeing?
--On Wednesday, March 20, 2002 6:00 PM -0600 Tim Ruiz <firstname.lastname@example.org>
> Our customers have been confused and complaining about an email they
> received from VeriSign Registrar that looks like a simple renewal notice.
> No marketing copy, even the return address is Expiration Department...
> Have any of you been receiving similar complaints? What do you think of
> this practice in general?
> Another bit of a puzzle is how they know which of our customer's domains
> are expiring. According to our logs it doesn't appear that they've been
> automating queries into our port 43.
> Tim Ruiz
> Go Daddy
Jim Archer, CEO
Registration Technologies, Inc.
10 Crestview Drive
Greenville, RI 02828