<<<
Chronological Index
>>> <<<
Thread Index
>>>
RE: [registrars] Registrars code of conduct
What purpose will this serve? Only a small fraction of accredited registrars are members of this constituency. We are already bound to certain practices by the RAA and the RRA. We have a set bylaws under which we conduct RC business. We spend months on policy issues that take significant amounts of our time to research and deal with. A code of conduct will require months more debate to agree on and only serve as another source of contention as one registrar believes another is breaking that code.
I would hope we spend our time on more meaningful pursuits and look for ways to encourage participation in the RC, not hinder it.
Tim
-------- Original Message --------
Subject: Re: [registrars] Registrars code of conduct
From: "Paul Westley" <paul@internetters.co.uk>
Date: Sun, June 15, 2003 10:50 pm
To: "Bruce Tonkin" <Bruce.Tonkin@melbourneit.com.au>,
Registrars@dnso.org
I think this is excellent and adoption of such a code of practice among
registrars would greatly improve customer perception of the domain name
registration industry. Can we find 30 minutes in the RC meeting agenda in
Montreal for a discussion on a Code of Practice? It would be good if
Registrars were seen to be acting proactively on this issue.
Paul Westley
Internetters
At 10:18 AM 16/06/2003 +1000, Bruce Tonkin wrote:
>Hello Elana,
>
>
> >
> > It was hoped at the time to have a voluntary code by which
> > registrars would abide. With all appropriate antitrust
> > guidance in mind, of course, it may be time to resurrect that
> > idea and promote constituency members to work according to
> > voluntary principles, which among other things uphold
> > consumer interests.
> >
>
>I support Registrars pro-actively developing a voluntary code of
>conduct.
>
>A code of conduct has been developed in Australia for .au, and is
>actually compulsory.
>
>Given that the ALAC (At Large Advisory Committee) is planning to develop
>a consumer guide to domain names, it would be good timing to reconsider
>a code of conduct.
>
>Here is the customer contact section of the .au code of conduct:
>(from http://www.auda.org.au/docs/auda-2002-26.txt).
>
>5. Customer Contact
>
>5.1 A registrar and a reseller of that registrar may agree (through
>a registrar-reseller agreement)
>on procedures for contacting a registrant that has chosen the reseller
>as the registrant's agent. The
>Registrar of Record for a domain name licence may maintain records of a
>registrant's current choice of
>agent.
>
>5.2 A registrar must not send a renewal notice to a registrant, or
>any other communication that
>might reasonably be construed by a registrant to be a renewal notice,
>for a specific domain name
>licence unless the registrar is the registrar-of-record for that domain
>name licence in the registry
>database.
>
>5.3 A reseller, or other Domain Name Supplier, must not send a
>renewal notice, or any other
>communication that might reasonably be construed by a registrant to be a
>renewal notice, for a
>specific domain name licence, unless the reseller, or other Domain Name
>Supplier, has been appointed
>previously by the registrant to be their agent.
>
>5.4 A reseller, or other Domain Name Supplier, must advise the
>registrant if there will be a
>transfer to a new domain name licence with a different
>registrar-of-record, associated with accepting
>a renewal offer (this may occur when either a reseller becomes a
>registrar, or when a reseller chooses
>to use a different registrar).
>
>
>5.5 A Domain Name Supplier for a specific domain name licence, must
>not send a renewal notice any
>earlier than 90 days prior to the expiry date, and should make
>reasonable commercial efforts to advise
>the registrant of the need to renew at least 30 days prior to expiry.
>
>5.6 A Domain Name Supplier (including a registrar and a reseller)
>may make an offer to a registrant
>for domain name services (other than as described in clauses 5.1-5.5
>above), provided:
>
>a) it is clearly identified as a solicitation for business;
>
>b) there is no mention of a specific domain name or related information
>such as expiry dates;
>
>c) it includes a statement that the registrant is under no obligation to
>respond, and may choose to
>renew their domain name licence through the registrar-of-record in the
>registry database, or their
>existing agent (who may be a reseller of the registrar-of-record);
>
>d) it is clearly explained that acceptance of the offer may require the
>registrant to either transfer
>between agents (resellers) within the databases of the
>registrar-of-record, or transfer to a new domain
>name licence with a different registrar-of-record;
>
>e) the offer is not sent as email, unless the Domain Name Supplier has
>an existing relationship with
>the registrant, or the registrant has requested to opt-in for marketing
>information from the Domain
>Name Supplier. Any such email must include a simple and effective
>opt-out mechanism;
>
>f) the contact information for the registrant is not obtained from the
>Registry or auDA's centralised
>WHOIS service (see clause 13 of the Registrar Agreement);
>
>g) it cannot reasonably be construed as a renewal notice.
>
>Examples of unacceptable conduct:
>
>(1) Sending an invoice (or anything that appears to be an invoice) to a
>registrant for domain name
>renewal, where the domain is presently registered through another
>registrar or reseller.
>
>(2) Sending a renewal advice for a specific domain with an expiry date
>(eg. "xyz.com.au expires on
>1/6/2002 - renew it now at our website"), where the domain is presently
>registered through another
>registrar or reseller.
>
>(3) Sending a notice addressed to "accounts payable", requesting payment
>for the renewal of a specific
>domain name with an expiry date, where the domain is presently
>registered through another registrar
>or reseller.
>
>5.7 If a complaint is made about the accuracy of WHOIS data, then the
>registrar-of-record must
>make reasonable commercial efforts to contact the registrant to arrange
>for the information to be
>corrected. The registrar-of-record may delegate this responsibility to a
>reseller via the terms of a
>registrar-reseller agreement.
>
>
>Regards,
>Bruce Tonkin
<<<
Chronological Index
>>> <<<
Thread Index
>>>
|