RE: [registrars] Canceling Renewals?

["Tim Ruiz" <tim@godaddy.com>]

I don't believe a longer delete pending period is the answer, at least not
60 days. That opens a whole different type of fraud/gaming issue.

Tim

-----Original Message-----
From: Bhavin Turakhia [mailto:bhavin.t@directi.com]
Sent: Thursday, February 20, 2003 8:57 AM
To: tim@godaddy.com; 'Patricio Valdes'; 'Gomes, Chuck';
registrars@dnso.org
Subject: RE: [registrars] Canceling Renewals?


And yea - add to that the fact that I have noticed several amount of
fraudulent transactions where a single customer registered 5-6 1 year
names . If we had a delete pending period, we as a registrar would not
have borne any losses on these names which we had to delete after 40
days. However with chucks suggestion where we do a single year
registration - these fraudulent domains would still get thru and still
cause a loss to us.

A longer delete pending period (a period during which a full refund
maybe obtained by the registrar upon a delete) would bring fraud losses
down to almost ZERO, which is a huge boon for registrars (especially
those whose selling prices and therefore margins are low).

bhavin

> -----Original Message-----
> From: Tim Ruiz [mailto:tim@godaddy.com]
> Sent: Thursday, February 20, 2003 8:14 PM
> To: Patricio Valdes; Gomes, Chuck; 'Bhavin Turakhia';
> registrars@dnso.org
> Subject: RE: [registrars] Canceling Renewals?
>
>
> I think Chuck is making a reasonable suggestion here.
>
> Explain to the customer that the first year will be applied
> immediately, the other years will be added once the payment
> has cleared or processed with their bank or credit card
> company, which usually takes 60 days.
>
> That could be clearly presented during the renewal process,
> registration agreement, terms of service, etc.
>
> That should also alleviate most concerns about discrepancies
> between the registrar and registry expiration dates.
>
> Tim
>
> -----Original Message-----
> From: owner-registrars@dnso.org [mailto:owner-registrars@dnso.org]On
> Behalf Of Patricio Valdes
> Sent: Thursday, February 20, 2003 8:32 AM
> To: Gomes, Chuck; 'Bhavin Turakhia'; registrars@dnso.org
> Subject: RE: [registrars] Canceling Renewals?
>
>
> Chuck,
>
>
> If a registrar does not have confidence that its procedures
> are not yet solid enough to prevent erroneous extensions or
> to prevent fraudulent new registrations, then it might be a
> good idea to simply handle multi-year registrations in this
> manner: 1) initially register or renew a name for only one
> year with VGRS; 2) during the first 60 days or so of the
> new/renewed registration period, perform internal quality
> checks and apply fraud management techniques; 3) if internal
> quality checks and fraud investigation yield positive
> results, then extend the name for multiple years.
>
>
> ----This used to be a good idea, but like I mentioned in a
> previous thread, this can no longer be done after Verisign
> decided to show full expiration date on Whois.
>
> Again, who's the only one winning here? Why did they do it in
> the first place? Beats me, I really do not know who benefits
> from showing expiration date on Internic's whois, except
> Verisign and Hackers who register using fraudalent credit
> cards to register domains.
>
> Patricio Valdes
> Parava Networks
>
>
> -----Original Message-----
> From: Bhavin Turakhia [mailto:bhavin.t@directi.com]
> Sent: Thursday, February 20, 2003 2:34 AM
> To: 'Patricio Valdes'; registrars@dnso.org
> Cc: 'Gomes, Chuck'
> Subject: RE: [registrars] Canceling Renewals?
>
>
> Hi there,
>
> This is inkeeping partially with what we asked chuck. Your
> observation is an important one too. Verisign unfortunately
> has no way to credit you for years both in a renewal, or a
> new registration. Both of these are important from the
> perspective of registrars doing business. We deal in web
> services other than domain names and when any customer of
> ours renews their web hosting package by mistake for 4 years
> and wants to convert it to 1 year we refund them the money
> for 3 years.
>
> Additionally what we were requesting chuck gomes was the
> ability to delete a name and obtain a refund for the lattter
> years. Ie if we delete a 5 year domin (after the grace
> period) we should get refund for 4 years considering the
> registry can sell that name - it is now in the available
> pool. This is imperative to reduce our risk exposure in
> credit card fraud where fraudsters register domain names for
> 5-10 years and we cannot discover the fraud until a month
> later. We end up losing more money in a single fraud than
> what we make on selling a 100 domains
>
> bhavin
>
> > -----Original Message-----
> > From: owner-registrars@dnso.org
> [mailto:owner-registrars@dnso.org] On
> > Behalf Of Patricio
> Valdes
> > Sent: Thursday, February 20, 2003 3:24 AM
> > To: registrars@dnso.org
> > Subject: [registrars] Canceling Renewals?
> >
> >
> > To all Registrars;
> >
> > Im sure we are not the only Registrar out there that has had this
> > happen to, we accidentally renewed 30 domain names for a
> client for 4
> > years instead of 1. Verisign is telling us there is no way
> of getting
> > these Credits back or remove years to these names.
> >
> > I really think this is way beyond ridiculous!
> >
> > At this point we are really considering giving up being a
> Registrar,
> > the only people here winning are the Registry
> > (Verisign) and a few big Registrars.
> >
> > ICANN has done nothing to help smaller Registrars or to booster
> > competition and it is nothing new that almost everything it
> does goes
> > to support Network Solutions and Verisign.
> >
> > We never get involved in the discussions because we barely
> have time
> > to run the business, now we are regretting it.
> >
> > How the hell did something like the Redemption Period and
> $85 charge
> > get approved? Sure as hell beats me.
> >
> > If anyone knows of a buyer please let us know, we are really fed up
> > with ICANN, Verisign and Network Solutions controlling this
> business.
> >
> > Anyone has any job openings?
> >
> > Patricio Valdes
> > Parava Networks
> >
> >
> >
>
>
>