[registrars] Has this ever happened to you?

[Jim Archer <jarcher@registrationtek.com>]

Hi Folks...

I'm wondering if any one else has ever had the horrific experience we just 
went through.  Early Wednesday afternoon, we discovered that we were 
suddenly and mysteriously unable to connect to Verisign GRS.

After an hour of investigation, Verisign support informed us that two of 
out three subnet requests were gone.  Of course, they didn't tell us quite 
that way.  When we asked what subnets we had, they gave us one of the 
three.  We asked where the other two had gone and the answer was "what 
other two?"

So somehow, on a Wednesday, our subnets were changed with no request from 
us to do so.  Verisign confirmed they had no request to change them and 
then said that this indicated they had not actually been changed.

Yes, you read that right.  Will at Verisign GRS actually told me that 
because they had no record of this happening that it could not have 
happened.  I asked him if he thought I was crazy or a liar, and he said 
neither, it was just that there was no "evidence" to "substansiate" my 
"claim" that our other two subnets had actually been there before.

He conceded that if a subnet change is made via there web site, that no 
acknowledgement is made and no ticket is issued.  He suggested that I place 
yet another change request via their web site.  We won't be doing that ever 
again.  From now on, whether it makes more work for them or not, all 
correspondence will be traceable.

Of course, we have been connected 24/7 prior to this for months using the 
removed subnets which we use exclusively (that is, no other registrar uses 
them) and one would hope Verisign has a log somewhere.  Still, Will seemed 
unconcerned that this happened with no records about it.  Why was he 
unconcerned?  Because he simply asserted that it had not actually happened.

So with Chris Sheridan out for the next few weeks, I'll be trying to speak 
with David King.

But before I do, I would be very interested to find out if anyone else has 
ever had this happen to them?

Jim


*****************************
Jim Archer, CEO
Registration Technologies, Inc.
10 Crestview Drive
Greenville, RI 02828
voice: 401-949-4768
fax: 401-949-5814
jarcher@RegistrationTek.com
http://www.RegistrationTek.com