[nc-transfer] Draft: Proposed Questions for End-users regarding Transfers

["Ross Wm. Rader" <ross@tucows.com>]

All;

Please find to follow the draft questions to be asked of end-users regarding
domain name transfers and transfer processes. This is not a final document,
please return your comments  or critiques concerning these questions to the
TF mailing list. We will, of course, discuss this further on today's call.

-rwr

--

Instructions: You may choose multiple responses where appropriate.

1) Are your responding as an individual and if so please give name and
e-mail, or on behalf of a firm. If on behalf of a firm, please state the
name of the entity, your name and your role in the organization. If you wish
to keep this information private, please indicate solely whether or not you
are responding as an individual registrant or on behalf of a firm or non
profit entity  who has registered domain  names

    [ ] Individual
    [ ] Corporation

Describe - If you are responding on behalf of a corporation, please describe
what type of a corporation you are responding for (ie - non-profit, legal
firm, etc.)

2) do you presently

    [ ] register directly with an accredited registrar
    [ ] register through a third party such as an ISP, web hoster, or
through a company who provides other Internet services to you?
    [ ] don't know

3) Why did you pick that supplier?

    [ ] price
    [ ] customer service
    [ ] technical knowledge
    [ ] bundled with other services
    [ ] have existing contract for other services, such as ISP or web
hosting
    [ ] advertising

4) Do you purchase additional services from this supplier?

    [ ] Internet access
    [ ] Web Hosting
    [ ] Web Design,
    [ ] other

5) how many domain names have you registered?

    [ ] Do you have one registration,
    [ ] 2 - 10;
    [ ] 11 - 50;
    [ ]51 - 100;
    [ ]more than 100

    5a) under which TLDs? (Check all that apply)

        [ ] .aero
        [ ] .biz
        [ ] .com
        [ ] .coop
        [ ] .info
        [ ] .museum
        [ ] .net
        [ ] .org
        [ ] Other - please specify:

6) What is the primary motivation behind registering these domains?

    [ ] Putting up a website,
    [ ] protecting my intellectual property
    [ ] using it for email
    [ ] Just wanted it before it was gone
    [ ] Resale
    [ ] other (specify)

7) Do you use more than one registrar or supplier?

    [ ] Yes
    [ ] No

8) With regard to your domain name, what services to you expect from your
registrar or supplier?

    [ ] registration transactions
    [ ] change of contact info
    [ ] transfer of registrant
    [ ] protection from unauthorized transfer
    [ ] DNS services
    [ ] hosting services
    [ ] email services

9) Have you ever tried to change your supplier of domain name registration
services by transferring your domain name from one registrar or supplier to
another?

    [ ] Yes
    [ ] No

    9a) Why?

    9b) When?

    9c) What happened?

    9d) How satisfied were you with the transaction?

    9e) did you end up transferring your name to a new registrar or
supplier?

    9f) was the process easy to understand and complete?

10) Do you feel that it is possible to lose your name if you transfer to
another registrar or supplier?

    10a) Why?

11) If you use a third party, can you identify what kind of provider they
are:

    [ ] ISP
    [ ] Corporation who provides networking or other services to you as well
as registration
    [ ] Other

12) Does the present agreement which you have with this third party specify
what decisions they can make about changing registrars?

    [ ] Yes
    [ ] No
    [ ] Don't Know

13) If you have tried to transfer a domain name, were you contacted by the
old registrar or supplier during the process?

    13a) What was the reason that they contacted you?

14) Have you ever received a renewal notice for your domain registration
from someone other than the party that you initially bought it from?

    [ ] Yes
    [ ] No

    14a) If yes, was this via email or paper mail?

    14b) Did you pay the fee?

15) Comments:



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FN:Ross Wm. Rader
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EMAIL;PREF;INTERNET:ross@tucows.com
EMAIL;INTERNET:rwr@tucows.com
REV:20020221T132309Z
END:VCARD